If you experience any issues please contact Webull Pay customer support via App or at customersupport@webullpay.com.

Please be aware of fraud and potential scams. Any actual or suspected Unauthorized Access and/or Unauthorized Activity will be treated by Bakkt Crypto as potentially fraudulent. You agree to notify us within twenty-four (24) hours if you become aware of or suspect any Potentially Fraudulent Activity, by emailing help@bakkt.com.

Webull has collaborated with Bakkt Crypto Solutions, LLC ("Bakkt") to provide you convenient access to cryptocurrency trading. Webull and Bakkt are separate entities. As a customer of both Webull and Bakkt, you have an account at Bakkt to manage your cryptocurrencies.

Cryptocurrency execution services are provided by Bakkt Crypto Solutions, LLC and Bakkt Marketplace, LLC (“Bakkt”, NMLS ID 1828849/1890144) through a software licensing agreement between Bakkt and Webull Pay. Bakkt is not a registered broker-dealer or a member of SIPC or FINRA, and your crypto balance is not FDIC or SIPC insured. Please ensure that you fully understand the risks of owning crypto before trading. Bakkt Crypto Solutions, LLC and Bakkt Marketplace, LLC are licensed to engage in virtual currency business activity by the New York State Department of Financial Services. See here for Bakkt legal disclosures.

Bakkt Marketplace, LLC is licensed as a money transmitter where its business activities require it to be licensed within the U.S. Bakkt Marketplace, LLC is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Bakkt Marketplace, LLC does not operate in the state of Hawaii. Bakkt Marketplace, LLC is authorized to deliver merchant payments and to enable the purchase and sale of select cryptocurrencies. For Bakkt Marketplace, LLC licensing information in your state, please see Bakkt® Licenses and Disclosures.

Bakkt Crypto Solutions, LLC – NMLS ID #1828849; Bakkt Marketplace, LLC – NMLS ID #1890144

For more assistance, please contact us via our in app Help Center or at customersupport@webullpay.com.