Webull Pay Licenses & Disclosures
Webull Pay Global Terms of Service
Webull Pay Global Privacy Policy
Webull Pay Community Agreement
Webull Pay Fee Schedule
Webull Pay LLC Acceptable Use Policy
Webull Pay Customer Agreement
Webull Pay Cryptocurrency Risk Disclosure
Webull Pay Virtual Currency User Agreement
Esign Consent
Bakkt User Agreement
(NY, Guam, Northern Mariana Islands)
Bakkt Licenses & Disclosures
(NY, Guam, Northern Mariana Islands)
Data Disclaimer
Bakkt Privacy Policy
(NY, Guam, Northern Mariana Islands)
This Agreement is a legal contract between you (“Customer,” “you” or “your”) and Webull Pay LLC (“Webull Pay” and, together with its agents and assignees, “Webull,” “we,” or “us”). This Agreement establishes and governs your overall relationship with Webull Pay (your "Account") and the associated services provided by Webull (the "Services"), including, without limitation, Bitcoin and other virtual currency (“Virtual Currency”) services available via the Platform (“Virtual Currency Services”). Use of Virtual Currency Services is subject to the Cryptocurrency Risk Disclosure, which is incorporated by reference in this Agreement. Virtual Currency Services may include the ability to transfer supported digital assets to and from external wallets, subject to network fees, applicable verification protocols, and Webull approval. Webull Pay reserves the right to limit or suspend such transfers at its sole discretion. In this Agreement, "you" or "your" means all persons responsible for complying with this Agreement, including any persons that you authorize to use your Account, and "we," "our" or "us" means Webull Pay.
PLEASE READ THIS AGREEMENT CAREFULLY. Use of your Account or any Service constitutes acceptance of this Agreement, and you agree to be bound by these Terms. By creating an Account through www.webullpay.com (the "Website") or through the Webull Pay mobile application (the "App" and, together with the Website, the “Platform”), you agree that you have read, understood, and accepted all of the terms and conditions set forth in this Agreement, including the arbitration agreement contained in Section E, all of the terms and agreements on the Webull Pay Licenses page that apply to you, and any policies referenced therein (“Policies”), including:
Further, if you choose to use an additional service offered by Webull Pay, you also agree to be bound by the terms governing that supplemental service (“Additional Terms”). This includes Virtual Currency Services, which may be subject to a separate Crypto Services Addendum. In the event of a conflict between this Agreement and any such Addendum, the Addendum shall control to the extent applicable to crypto-related features. In the event of a conflict between this Agreement and the Additional Terms, the Additional Terms governing the relevant supplemental service shall control to the extent the conflict relates to such supplemental service.
4) Inquiries; Identity Validation and Authentication. Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens and account. You authorize Webull Pay, or a third-party service provider we designate, to make any inquiries it deems necessary and receive information about you related to such inquiries to validate or authenticate your identity and the information you provide, including but not limited to asking you for further information or documentation about your Account usage or identity, requiring you to take steps to confirm ownership of your email address, mobile phone number or financial instruments, or verifying your information against third party databases or through other sources. You authorize Webull Pay to take any action that it deems necessary based on the results of such inquiries. You acknowledge and agree that your personal information may be disclosed to certain third-party agencies, such as government financial crime agencies, and that these agencies may respond to Webull Pay's inquiries. Webull Pay's use of such information will be subject to the Privacy Policy.
In connection with your Account or your use of the Services, you may not refuse to (i) cooperate in an investigation concerning activity that potentially violates the law or this Agreement, (ii) provide confirmation of your identity, or (iii) provide confirmation of any information you provide us. If you decline to provide us with the information that we request or if we cannot verify your identity to our satisfaction (at our sole judgment and discretion) for any reason, then Webull Pay reserves the right to deny or terminate your Account. In addition, we reserve the right to suspend or terminate the Account of anyone who provides inaccurate, untrue, misleading, or incomplete information.
a) Restricted States - You may not register an Account or use the Services if you are a resident of any state in which Webull Pay is not authorized to provide the Services (“Restricted States”). A current list of states where Webull Pay is licensed https://www.webullpay.com/protocol/webull-pay-licenses, which is incorporated by reference, is available at and is subject to change at any time without notice.
You hereby represent and warrant that you are not a resident of any Restricted State and that you will not register an Account or use the Services even if our methods to prevent you from registering an Account or using the Services are not effective or can be bypassed. You hereby represent and warrant that you will update your account information regularly, including changes to your residency.
b) Restricted Countries or Jurisdictions - You may not register an Account or access or use the Services if you are located in, under the control of, or a resident of any state, country, territory or other jurisdiction to which the United States has embargoed goods or services, or where your use of the Services would be illegal or otherwise violate any applicable law of such jurisdiction or of the United States (“Restricted Jurisdiction”). We may implement controls to restrict access to the Services from any Restricted Jurisdiction.
You hereby represent and warrant that you are not under the control of, or a resident of any Restricted Jurisdiction and that you will not access or use any Services while located in any Restricted Jurisdiction, even if our methods to prevent access to and use of the Services from these jurisdictions are not effective or can be bypassed.
6) Closing Your Account. You may close your Account and terminate your relationship with Webull Pay at any time within the Platform or upon written notice to Webull Pay at support@webull.com. Prior to closing your Account, you must sell or transfer any and all Virtual Currency. Any pending transactions at the time of termination, closure, or suspension of your Account will be settled, any incomplete transactions or transfers must be completed or canceled, and you must transfer any funds from your Account before closing it. You will remain liable for all obligations, such as return charges, related to your Account even after your Account is closed. Upon Account closure, Virtual Currency will be handled in accordance with Section E(2)(c) of the Virtual Currency Agreement.
In certain cases, you may not close your Account, including (a) to evade an investigation, or when closure would violate a Court Order or law enforcement request (b) if you have a pending transaction or an open dispute or claim, or (c) if you owe amounts to us. Any funds that we are holding for you at the time of termination, suspension, or closure of your Account, less any applicable fees or amounts owed to us, (a) may be made available for you to cash out in Webull’s discretion and subject to the other conditions in this Agreement, and (b) we may require you to link a new bank account that has not been associated with your Account to cash out such funds. In limited cases, we reserve the right to hold your funds at our discretion for up to 60 days to protect Webull or a third party against the risk of reversals, chargebacks, fraud, claims, fees, fines, penalties, and other liability. In addition, if an investigation or open dispute is pending at the time of closure, we may hold your funds beyond 60 days, until resolution of the investigation or as instructed by law enforcement.
If your Account was closed by you while in good standing and without any outstanding obligations, you may be eligible to apply for a new Account, subject to our then-current account eligibility requirements and verification procedures. Approval of a new Account is not guaranteed and is at Webull Pay’s sole discretion. If your prior Account was closed by Webull Pay for cause, you will not be eligible to open a new Account without our prior written consent.
1) General Terms.
c) By providing us with a mobile number, either when you sign up for an Account or update the contact information associated with your Account, you consent to receiving text (SMS) messages and push notifications from Webull. Such communications may include, but are not limited to requests for secondary authentication, receipts, reminders, notifications regarding updates to your account or account support, and marketing or promotional communications. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the Services. Call and text message communications may be generated by automatic telephone dialing systems. Standard message and data rates applied by your cell phone carrier may apply to the text messages Webull send you.
If you provide us with the mobile number of any other person or entity when initiating or requesting a payment through the Service, you represent and warrant to us that the person or entity has consented to receive text messages from us related to that payment. Standard text messaging rates may apply based on your plan with your mobile carrier.
You authorize us to recover funds from you in accordance with this Agreement and any other agreement you have with us, including if you owe amounts to us or for reason of fraud or illegal activity. You authorize us to debit, charge, setoff against and otherwise recover funds from your Account or any Eligible Bank Account, and any payment instrument, linked bank, depository, and other account registered in your Account. This includes sharing your personal information with a third-party debt collector to recover the amount due. Your authorization will remain in full force and effect until the later of (a) closure or termination of your Account or (b) the disbursement of all funds held on your behalf. Further, in the event that any attempt to recover funds from you should fail, your authorizations hereunder include your grant to Webull of new, original authorizations to recover all or less than all of the amount you owe us or belong to us. You authorize us to take the above steps without prior notice to you and irrespective of (a) whether we have made demand under this Agreement or any other agreement you have with us; and (b) whether the obligation is contingent, matured or unmatured. Your authorization hereunder includes all authorizations to take the above steps in complete compliance with the applicable third-party’s rules, including rules promulgated by NACHA. You agree that your grant of the authorizations hereunder has the same legal effect as if you had signed a paper containing the same terms. If we are unable to recover the funds by these means, Webull may attempt to contact you or may take other legal actions to collect the amounts due, to the extent allowed by applicable law. We may also recover funds from your Account in connection with a disputed transaction. For example: If a user who sent you money disputes the payment and requests reimbursement for a payment you previously received, we may recover the amount disputed or owed from your Account; if you initiate a transaction dispute with an external funding source and win that dispute, we may recover the funds from your Account; if there aren’t sufficient funds in your Account to cover the disputed amount, you understand that our recovery of these funds may cause your account to become negative. We are not liable for funds that we recover from you to cover: a negative balance on your Account; the amount owed to us under this Agreement or any agreement we have with you; or a pending dispute or chargeback; or to protect against financial risk as outlined in this Agreement.
9) Disclaimer. THE PLATFORM, ACCOUNT, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE WEBULL PARTIES DO NOT WARRANT OR GUARANTEE THAT THE PLATFORM, ACCOUNT, OR SERVICES ARE ACCURATE, RELIABLE OR CORRECT; WILL MEET YOUR REQUIREMENTS; WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE PLATFORM, ACCOUNT, OR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Your use of the Platform, Account, or Services and any other material or services downloaded or made available to you through same is at your own discretion and risk, and you are solely responsible for any damage resulting from their use. The Webull Parties do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party. The Webull Parties do not have control of, or liability for, goods or services that are paid for using the Services. For additional information about risks related to virtual currency transactions and services, please review the Cryptocurrency Risk Disclosure, which is incorporated by reference into this Agreement.
10) Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE WEBULL PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH ANY OF THE VENMO SERVICES, THE PLATFORM, WEBSITES, SOFTWARE, SYSTEMS (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES) OPERATED BY US OR ON OUR BEHALF, INCLUDING THE USE, INABILITY TO USE, OR UNAVAILABILITY THEREOF, OR THIS USER AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE), UNLESS AND TO THE EXTENT PROHIBITED BY LAW. IN ALL CASES, THE WEBULL PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE. IN ADDITION, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBULL PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO HOLD THE WEBULL PARTIES RESPONSIBLE, FOR ANY DAMAGES OR LOSSES (INCLUDING, BUT NOT LIMITED TO, LOSS OF MONEY, GOODWILL, OR REPUTATION, PROFITS, OR OTHER INTANGIBLE LOSSES OR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES) RESULTING DIRECTLY OR INDIRECTLY FROM: (1) YOUR USE OF, OR YOUR INABILITY TO USE, OUR WEBSITES, SOFTWARE, SYSTEMS (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES) OPERATED BY US OR ON OUR BEHALF, OR ANY OF THE SERVICES; (2) DELAYS OR DISRUPTIONS IN OUR PLATFORM, WEBSITES, SOFTWARE, SYSTEMS (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES) OPERATED BY US OR ON OUR BEHALF AND ANY OF THE SERVICES; (3) VIRUSES OR OTHER MALICIOUS SOFTWARE OBTAINED BY ACCESSING OUR PLATFORM, WEBSITES, SOFTWARE, SYSTEMS (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES) OPERATED BY US OR ON OUR BEHALF OR ANY OF THE SERVICES OR ANY WEBSITE OR SERVICE LINKED TO OUR PLATFORM WEBSITES, SOFTWARE OR ANY OF THE SERVICES; (4) GLITCHES, BUGS, ERRORS, OR INACCURACIES OF ANY KIND IN OUR PLATFORM, WEBSITES, SOFTWARE, SYSTEMS (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES) OPERATED BY US OR ON OUR BEHALF OR ANY OF THE SERVICES OR IN THE INFORMATION AND GRAPHICS OBTAINED FROM THEM; (5) THE CONTENT, ACTIONS, OR INACTIONS OF THIRD PARTIES; (6) A SUSPENSION OR OTHER ACTION TAKEN WITH RESPECT TO YOUR ACCOUNT; OR (7) YOUR NEED TO MODIFY YOUR PRACTICES, CONTENT, OR BEHAVIOR, OR YOUR LOSS OF OR INABILITY TO DO BUSINESS, AS A RESULT OF CHANGES TO THIS AGREEMENT OR OUR POLICIES.
UNDER NO CIRCUMSTANCES WILL THE WEBULL PARTIES BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF THE WEBULL PARTIES IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY, OR (B) $500.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE WEBULL PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
Webull Pay LLC is registered with the U.S. Department of Treasury Financial Crimes Enforcement Network (“FinCEN”) as a money services business (“MSB”). As a registered MSB, Webull Pay LLC is subject to the Bank Secrecy Act and its implementing regulations (collectively, the “BSA”) which set out the requirements imposed upon financial institutions to implement policies and procedures reasonably designed to detect and prevent money laundering and terrorist financing. You understand and acknowledge that your access to and use of the Services is subject to compliance with Webull Pay’s AML Program. You understand and acknowledge that Webull Pay is not a registered broker-dealer and is not a member of the Financial Industry Regulatory Authority or the SIPC. You further understand and acknowledge that your cryptocurrency holdings are not protected by the FDIC or SIPC, or any other insurance.
Webull Pay LLC maintains licenses to engage in money transmission activities in certain states, and these licenses may impact our provision and your use of certain Services depending on where you live. Webull Pay’s licenses and corresponding required disclosures can be found at https://www.webullpay.com/protocol/webull-pay-licenses, which is incorporated by reference. Use of Virtual Currency Services remains subject to the Cryptocurrency Risk Disclosure, which is also incorporated into this Agreement.
You can view the most up-to-date list directly in the Webull Pay app or if your Webull Pay and Webull Financial accounts are linked, you can view available cryptocurrencies in either the Webull Pay app or the Webull app. Webull Pay may delist a cryptocurrency, at any time and for any reason at our sole discretion, including due to changes in a given cryptocurrency's characteristics after Webull Pay has listed the cryptocurrency or due to a change in the cryptocurrency's regulatory classification.
Webull Pay LLC (NMLS ID 1886762) is a licensed money transmitter and has a registered address of 108 W. 13th Street, Wilmington, DE 19801.
If you experience any issues please contact Webull Pay customer support via +1 (888) 828-0618 or at support@webull.com.
Please be aware of fraud and potential scams. Any actual or suspected Unauthorized Access and/or Unauthorized Activity will be treated by Webull Pay as potentially fraudulent. You agree to notify us within twenty-four (24) hours if you become aware of or suspect any Potentially Fraudulent Activity, by emailing Webull Pay customer support.
For residents in New York, Guam and Northern Mariana Islands only:
Digital asset services are provided by Bakkt Financial Solutions I, LLC ("Bakkt") (NMLS ID 1890144) through the Webull Pay platform operated by Webull Pay, LLC dba Webull Pay. Bakkt is not a registered broker-dealer and is not a member of SIPC or FINRA. Digital assets are not FDIC- or SIPC-insured. Bakkt Financial Solutions I, LLC is licensed to engage in virtual currency business activity and money transmission by the New York State Department of Financial Services. Please ensure that you fully understand the risks involved before trading. See here for Bakkt Licenses and Bakkt Disclosures.
Webull Pay LLC has collaborated with Bakkt Financial Solutions I, LLC ("Bakkt") to provide you convenient access to cryptocurrency trading. Webull Pay LLC and Bakkt are separate entities. As a customer of both Webull Pay LLC and Bakkt, you have an account at Bakkt to manage your cryptocurrencies.
For more assistance, please contact us via our in app Help Center or at support@webull.com.